Good customer service...part 2.

Well it just goes to show you. If you're unhappy with the tuna you've recently purchased from your local supplier - don't fret. And don't just throw it in the bin and do nothing about it.

No it makes much more sense to take the time to write a letter of complaint, and I did just that recently when my lunchtime tuna supply failed to meet my expectations.

A prompt reply was soon forthcoming from Princes Foods and I'm delighted to say that they were extremely helpful, understanding and apologetic. Oh, and they sent me a £5 voucher towards my next tuna purchase too.

So there you have it. The next time you feel the need to make a complaint just do it. It's something us Brits don't do enough of. We simply accept situations that disappoint us and have a little moan to ourselves. But take the time to do something about it and you might just be pleasantly surprised at the outcome.