Insurance Administration Manager - M56765 - North West Finance Jobs

Job Description

One of the most recognised retail brands in the North West is currently recruiting for an Insurance Administration Manager due to a recent internal promotion.

Reporting into the Compliance Manager, the successful candidate will be responsible for the Complaints function and undertake the following duties:

- Manage incoming PPI complaints and staff within the Insurance Administration Department
- Handle escalated complaints and respond to FOS case file requests
- Monitor the insurance complaints database & produce compliance monitoring reports
- Analyse compliance monitoring reports whilst noting areas of concern and highlighting these to the Compliance Manager
- Assess weekly insurance sales, call records and compliance reports received from third party telemarketing companies
- Gain familiarisation with FSA regulation to assist the Compliance Manager in ensuring daily systems and procedures are up to date with regulatory requirements and amending where required
- Ensure sales of warranty conform to regulatory requirement

In order to be considered for this role you will have experience of working in an FSA Regulatory role, ideally two years or more. A formal insurance/compliance qualification would also be beneficial, but this is not essential.

In respect of the urgency of this opportunity, suitable applicants should apply now for an imminent start.