Call Centre manager/ Customer Care Manager
Consett, County Durham
£28000 - £30000 per annum
0191 261 8585
Sellick partnership are working with an established business providing call handling and customer services to the house -building industry nationally.
Due to sustained growth over several years, they are seeking to recruit a Call Centre Supervisor / Customer Care Manager to oversee the operational side of the business.
Responsibilities will include;
- Recruiting and managing call handling staff
- Managing coordinators in the daily administration of data
- Investigating and managing customer complaints
- Working in conjunction with the Business Development Manager to roll-out new clients
- Hiring, training and development of careers
- Operational and technical building relationships with client base
The ideal candidate will be;
- Experienced man-manager and team builder
- Self-starter with a willingness to roll up the sleeves and get the job done
- Excellent written and communication skills
- Computer literate
- Attention to detail
- Ability to problem solve and communicate to clients at different levels
- Potentially have a background from the construction industry
If this opportunity sounds like it could be of interest please contact Jo Sellick on 0161 503 8600 or apply below with your CV.
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