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Job overview

Complaints Manager

Sellick partnership are currently recruiting an interim Complaints Manager on behalf of a council in the Midlands.

Key responsibilities for the Complaints Manager:

  • Delivering efficient and effective service recovery, driving out the root causes of complaints and championing the customer experience
  • Using customer feedback and learning to improve the customer journey and their experience when contacting the council
  • Responsible for ensuring the Council consistently complies with its responsibilities across a broad range of functions to properly consider and respond to customer complaints

Please note that this role will be home based and Local Authority experience is essential.If you are interested in this vacancy, please email your CV to adam.rouse@sellickpartnership.co.uk

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.