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Job overview

Complaints Officer

Complaints Officer

Sunderland/Home Working

Temporary on going

37 hours pw

Our client are currently seeking a highly experienced Customer Insight Officer

Responsibilities will include:

    • Managing inbox and contacts
    • Being first point of contact when a complaint comes in to allow us to quickly acknowledge and establish position
    • Co-ordination of responses from other services to deal effectively with MPs
    • General admin duties such as booking in meetings, formatting letters, doing quick follow up calls to customers if required
    • General competencies around using IT systems, some basic excel capability, organisation skills are key to support the rest of the team to deliver to timescales and respond effectively to customers
    • Experience of working with customers

The Successful person will have:

  • Experience dealing with complaints

If you believe that you are well-suited to the role, please apply. For additional information, please contact Ellie Parkinson at Sellick Partnership

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.

Reference: EP0864_1651575564