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Job overview

Customer Care Officer

Customer Care Officer

Northamptonshire, Hybrid working

Permanent

Up to £27,500 pa

Are you a 'Customer Champion?' Are you able to resolve complaints face to face and over the phone?

Our client, a Housing organisation based is looking for a motivated individual who will act as a lead contact for Customer Care and Customer Experience to resolve tenant disputes.

Duties of the Customer Care Officer role will include, but is not limited to:

  • Dealing with negative feedback and customer service failures
  • Communicating effectively with residents and teams
  • Escalating complaints in line with Housing Ombudsman's Complaint Code
  • Accurately up-keeping customer feedback databases
  • Processing compensation

The successful candidate will have:

  • Experience within a Customer Service/ Complaints Resolution role
  • Full driving licence and access to a vehicle for occasional site visits

If you believe that you are well-suited to the role of Customer Care Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership.

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. Over the years we have built up an enviable relationship with employers and our expert team of consultants boast up-to-date market knowledge and a strong reputation making Sellick Partnership best placed to help you. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice https://www.sellickpartnership.co.uk/data-processing-notice.

Reference: ESCOMP1567_1637105406