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Customer Contact Officer

EP2781_1717423431
  • £12 - £13.50 per hour
  • Manchester, Greater Manchester
  • Contract/Interim
  • Housing & Property Services, Housing Management

Customer Contact Officer

Manchester

Part time - 20 hours

Temporary basis

Office/Hybrid based

Our client are looking for a Customer Contact Officer to join their team on a temporary basis.

Duties will include:

  • Working predominantly on repairs, you will deal with all aspects of repair related queries from Customers and Colleagues
  • Responding to enquiries in a timely manner through a range of ways such as over the phone, by email and by webchat in line with quality guidelines and service standards
  • Ensure that clear, comprehensive and timely records are logged into systems for all contacts
  • Manage customer expectations about the services offered and have a good understanding of the customer's responsibilities when holding a tenancy

The successful candidate will have the following:

  • Experience of working in a customer focused role
  • Experience of responding to and resolving challenging customer situations
  • The ability to, and comfortable with, making decisions supported by knowledge and experience
  • The ability to build effective relationships with colleagues and other stakeholders so you are able to find the right information, and resolve problems
  • Experience of using Microsoft office or similar

If you think you are suitable for the role of Customer Contact Officer then please apply or contact Ellie Parkinson at Sellick Partnership (Derby Office) for more information

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Ellie Parkinson Senior Consultant

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