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Customer Development Manager

My Client, a Public Sector Organisation are currently recruiting for a Customer Development Manager on a 12 Month Fixed Term Contract.

This exciting strategic role combines leading and championing the organisation's customer service vision, strategies and policies alongside their customer service change programme and the commissioning of customer services. The role has been purposely shaped to ensure strategic direction across the council and partners alongside delivery in practice to work with a resident focus and to help realise benefits.

Based in the Corporate and Commercial Services directorate, the Customer Development Manager proactively works with and influences a range of stakeholders within a complex operating environment. Working with officers, members and partners, the role provides a balance of support and challenge using excellent communication skills alongside established knowledge of local government, digital and customer services.

The ideal candidate should have experience in:

  • Developing and implementing customer and digital strategies
  • Overseeing channel shift to digital and self-serve and successfully delivering an improved customer experience and savings
  • Leading a cross-cutting transformational programme
  • Thriving in a complex operating environment
  • Engaging successfully with a breadth of challenging stakeholders
  • Budget management and monitoring (capital and revenue)
  • Commissioning and monitoring service delivery

For further information or to apply for the role, please contact Hannah Pye at Sellick Partnership

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. Over the years we have built up an enviable relationship with employers and our expert team of consultants boast up-to-date market knowledge and a strong reputation making Sellick Partnership best placed to help you. Sellick Partnership is proud to be an equal opportunities employer. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.

Reference: HPCDM909803_1536327292