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Customer Insight Officer

My client a leading Housing provider based in County Durham is recruiting for a Customer Insight Officer to join their team on a temporary basis.

The day to day duties of the Customer Insight Officer are:

  • Actively contributing to the delivery of an effective customer focused operational customer insight service
  • Coordinating the process to capture customer surveys across the group by utilising different methods of communicating with customers to drive business improvement
  • Taking incoming calls from social housing tenants
  • Receiving and recording complaints across the housing group in line with the complaints procedure
  • Investigating and responding to complaints on behalf of the group in line with the companies complaints and compliments policy
  • Determining levels of compensation and monitoring expenditure
  • Developing close internal relationships with managers in order to ensure complaints are resolved satisfactorily within a timely manner

The successful candidate will experience of liaising with customers and dealing with cases of complaints. Previous experience of dealing with social housing tenants would be desirable

Apply now for immediate start if you feel you have the relevant experience for the Customer Insight Officer role

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