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Job overview

Customer Service Team Leader

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Housing & Property Services, Maintenance and Property Services

  • Job type:

    Permanent

  • Salary:

    £25000 - £30000 per annum + £Negotiable

  • Consultant:

    Josh Meek

  • Email:

    housing@sellickpartnership.co.uk

  • Reference:

    JM/CSTL1_1638359108

  • Published:

    about 2 months ago

  • Duration:

    Permanent

  • Expiry date:

    2021-12-31

  • Start date:

    asap

  • Consultant:

    #

Customer Service Team Leader

Permanent

Nottingham - Basford

Salary - 25k-30k per annum

Sellick Partnership are recruiting for a Customer Service Team Leader to join a growing established company based in the Nottingham area.

The role of a Customer Service Team Leader will also involve some account management and may have the potential to grow into a versatile role where there would be more opportunity to progress with the business.

Main Duties, Responsibilities & Scope:

  • Effectively manage and process incoming reflective sales enquiries via phone calls and emails
  • To become a specialist within our Reflective Solutions Division
  • Account Management on reflective key clients
  • Produce quotations for customers from set price files and maintain network folders and databases
  • Help develop and implement CS policies, procedures, and standards within the department
  • Establish ways to measure customer satisfaction, improve services and present results
  • Assist marketing in improving communications and lead generation campaigns, measuring results and reporting effectiveness via KPIs
  • Update system where applicable with stock controls, supplier increases and pricing adjustments
  • Updating Sage200 Accounting & CRM systems
  • Liaising with internal team, suppliers and customers to meet required deadlines
  • Co-ordinate shipment/delivery of products to customers on a daily basis
  • Work effectively with other departmental Managers to improve CS workflow - Accounts, sales, dispatch, production
  • Investigate and solve customer's problems (and refunds) which may be complex or long standing passed on by customer services team
  • To develop and champion our Social Value policies
  • Support to Highway Equipment Division where required
  • Final check process on order processed

Critical Competencies:

  • High level of attention to detail
  • Ability to prioritise tasks, work at pace and think on feet
  • Effective communicator - able to talk to people at all levels internally and externally
  • Good telephone manner and customer service skills
  • Hardworking, enthusiastic and flexible
  • Team player - supportive, open, approachable, genuine

Physical & Social Conditions:

  • 40 hours per week, Monday to Friday 8.30am - 5.00pm
  • Flexible working will be required to achieving sales deadlines and providing cover for other team members

If you feel you have the relevant experience or would like a more in depth confidential chat, please contact Josh Meek at Sellick Partnership on 01332 542580 or apply online with your CV.