Manchester, Greater Manchester
£18000 - £24000 per annum + + Benefits
3 months ago
Our client is a growing Wealth Management company. Due to growth and expansion, they are looking for an Customer Services Administrator to join their team in Greater Manchester on a permanent basis to provide expert knowledge and support to a variety of stakeholders.
The Customer Services Administrator will be responsible for:
- Dealing with all queries from private clients, institutional clients and other external stakeholders in line with SLAs
- Managing own workload and personal development to ensure all clients ae provided with a high quality service
- Develop complete understanding of both internal policies and industry regulations and processes in relation to the products
- Prove full understanding and adherence to FCA regulations and guidelines
- Other ad-hoc responsibilities inclusive of general office duties
The Customer Services Administrator should meet the following skillset:
- Previous experience within customer service is essential
- Ability to prioritise workload and therefore meet tight deadlines and important SLAs
- Excellent communication skills with stakeholders of all levels including well established clients
- Exceptional high standards and accuracy to maintain client data
- Ability to problem solve and deal with complex queries
This is an excellent opportunity for someone looking for a career in the Investment arena, with a growing company who offers excellent benefits, support and progression opportunities.
If you believe your experience meets the criteria of the Customer Services Administrator, please apply with a copy of your CV.
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