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Job overview

​We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including underrepresented groups and those with disabilities. We consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. Find out more about our equality, diversity and inclusion efforts and initiatives or read our Equality & Diversity Statement for further information.

Customer Services Officer

Customer Services Officer

Torquay

Part time

Temporary on going

Our client are currently seeking a highly experienced Customer Services Officer

Responsibilities of the Administrator include:

  • Ensure responsibility for safeguarding and promoting the welfare of children and young people and/or adults at risk
  • Provide a high-quality customer focused and courteous housing management service, maintaining a smart and professional corporate image at all times. Answer general and routine enquiries from callers in person or over the telephone
  • Act as the primary contact for conference facility bookings and facilitate these as required
  • Be part of a rota to ensure cover for reception duties is maintained
  • Liaise with the Customer Service Centre and Estate Officers as necessary to ensure repair requests are logged and dealt with appropriately
  • Act as a contact point as appropriate to enable contractors to gain access to carry out works
  • Assist and support the team to deliver an efficient and high-quality housing management service
  • Follow procedures to register rents with the Account Manager, inform residents of rent charges and service charge budgets. Assist in consultations regarding rent or services within timescales and making or updating housing benefit claims
  • Accept rents from residents calling in person at the office, provide them with receipts and complete the necessary documentation for audit and account purposes
  • Assist the team in the letting and allocating process on existing and new properties
  • Produce straightforward replies to basic housing management and maintenance related enquiries. Collate statistical or financial information as required. Maintain databases as required
  • Provide an administrative and support service to the office-based housing/support team, including dealing with routine correspondence and keeping manual and computerised records as directed
  • Process relevant commissioner data forms and returns as required

The Successful person will have:

  • Maths and English GCSE A -C or equivalent (preferred)

If you believe that you are well-suited to the role, please apply. For additional information, please contact Charlotte Rounthwaite at Sellick Partnership

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.

Reference: CR346_1655731240