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Job overview

Customer Services Officer

  • Location

    Torbay, Devon

  • Sector:

    Housing & Property Services, Housing Management

  • Job type:


  • Salary:


  • Consultant:

    Charlotte Rounthwaite

  • Email:


  • Reference:


  • Published:

    4 months ago

  • Duration:

    3 Months+

  • Expiry date:


  • Start date:


  • Consultant:


Customer Services Officer

Temporary, Part Time (Mon - Fri, 9am till 1pm)

3 Months +

Torbay Foyer

We are working with an organisation based in Torbay Foyer who are seeking an experienced Customer Services Office to join their team on a temporary, part time basis providing a dynamic, high quality first point of contact service for callers and visitors into the office/project and over the telephone for housing management and maintenance related enquiries.

Responsibilities of the Customer Services Officer include;

· Assist the team in providing an efficient, responsive and accountable housing management service

· Answer general and routine enquiries from callers in person or over the phone

· Act as the primary contact for conference facility bookings and facilitate as required

· Follow procedures to register rents with the Account Manager, inform residents of rent charges and service charge budgets

· Assist in consultations regarding rent or services within timescales and making or updating housing benefit claims

· Accept rents from residents calling in person at the office, provide them with receipts and complete the necessary documentation for audit and account purposes

· Assist the team in the letting and allocating process on existing and new properties

· Provide an administrative and support service to the office-based housing/support team

Criteria of the Customer Services Officer;

· NVQ 3 or equivalent in relevant field is essential

· Good level of literacy and numeracy is essential

· Previous experience of working in a housing association is essential

· Good IT and record keeping skills

· Effective communication skills

Please apply for an immediate start

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.