about 1 year ago
Customer Support Administrator
A Customer Support Administrator is required to join a public sector organisation based in Nottinghamshire. My client is currently recruiting a Customer Support Administrator to join their team on a temporary basis.
As the Customer Support Administrator you will be responsible for logging new and existing reported repairs.
Key responsibilities of the Customer Support Administrator:
- Act as first point of contact answering telephones queries from tenants
- Dealing with general housing queries
- Liaising with the Senior Asset Management Officer on major adaptation requests and update information onto the IT management system
- Deal with e-mails sent directly to "repairs", "housing" and/or "admin" and ensure a reply within set service standards
- Accurately record routine, urgent or emergency new repair requests and register new repairs onto the electronic system
Required skills and experience of the Customer Support Administrator:
- Previous social housing experience
- IT literate
If you believe you have the necessary skills and experience for the Customer Support Administrator role, please apply now or contact Ebony Simpson at Sellick Partnership.
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