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FM Delivery Manager (Waste management)

FM Delivery Manager



Full time (Monday-Friday 36 hours per week)

£35'000-£40'000 (depending on experience)

This growing housing association based in the North East are offering an exciting new position due to changes in processes. They're looking to recruit an FM Delivery Manager to help manage and oversee their two new waste management sites, including management of the Waste Manager, Waste Operatives, Apprentices and Administrators within. This role will require someone with a strong knowledge and background dealing with waste and facilities management who is confident in managing a team and their workloads.

The purpose of the role:

  • The FM Manager shall take ownership of the management and delivery of all recycling centre services delivered within its location and/or areas
  • The purpose of this role includes the management of the customer interface within designated areas; ensuring high profile day to day running of the sites and provision of a strong link with customers, guaranteeing appropriate and responsive reaction to address any and all client concerns
  • This is an active and visible role requiring excellent customer relationship and management skills
  • The post holder may be asked to deputise for the Senior FM manager as and when required

Key Accountabilities and Responsibilities of the FM Delivery Manager:

  • Reporting to the Senior FM manager, the post holder will manage the customer interface within assigned locations; ensuring a high profile in the day-to-day running of the sites, and provision of a consistently strong link with customers
  • Managing the reclycing centre accounts including monitoring of materials and equipment contracts
  • Responsibility for setting up monthly minuted meetings with supply chain contracts
  • Ensuring action plans are adhered to post meetings, and reports are shared with the business
  • Managing relationships with operatives and stakeholders, suppliers and other partners within the business
  • Ensuring that the operational aspects of services are delivered in accordance with the SLA
  • Developing maximum profitable growth of the business through understanding business needs, maximising the services delivered and championing excellent customer care
  • Assisting the Senior FM manager with budget control
  • Ensuring compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture
  • Writing risk assessments for operations and sites in order to maintain good working practices and health and safety
  • Leading, developing, recruiting and retaining staff to deliver services in the most efficient and effective manner
  • Ensuring that a continuous improvement process is an integral part of service delivery increasingly adding value to both the business and our customers
  • Organising and facilitating regular customer forums and meetings with other key stakeholders as appropriate
  • Interacting with all internal teams to discharge the consistent, effective and efficient delivery of planned and reactive tasks and in doing so, support best practice
  • Supporting customer and company audits ensuring optimum results are achieved
  • Collating and assessing management information
  • Assisting in the establishment of systems of monitoring and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback
  • Analysing budgetary information to assist in annual budgetary and monthly forecasting processes
  • Ensuring all new starters receive induction training in line with Company policies and procedures

If you believe you have the necessary skills and experience for this role, please apply now, or contact Danni Kemp at Sellick Partnership on danni.kemp@sellickpartnership.co.uk.

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. Over the years we have built up an enviable relationship with employers and our expert team of consultants boast up-to-date market knowledge and a strong reputation making Sellick Partnership best placed to help you. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice https://www.sellickpartnership.co.uk/data-processing-notice.