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Job overview

Housing Customer Advisor

Housing Customer Advisor

Temporary

Hull

Housing Customer Advisor required to join an organisation in Hull. My client is looking for an enthusiastic individual who is an experienced Housing Customer Advisor to join their team on a temporary basis.

As the Housing Customer Advisor you will be acting as first point of contact to ensure customer needs are met.

Key responsibilities of the Housing Customer Advisor:

  • Deliver an exceptional face-to-face customer experience by identifying and fulfilling all customer needs at first point of contact
  • Operate within a customer facing environment, meeting and exceeding customer needs by maximising opportunities across a diverse customer base
  • Effectively question and listen to customers to fully understand both new and existing customers' personal circumstances and their needs to ensure they receive the best possible advice and outcome
  • Host events and engagements with various customer groups and local businesses
  • Create strong collaborative relationships with colleagues and teams to ensure a seamless customer experience
  • Capture accurate information and update systems to maintain an individual customer journey utilising data to constantly improve customer satisfaction

Required skills and experience of the Housing Customer Advisor:

  • A full UK Driving License

If you believe you have the necessary skills and experience for the Housing Customer Advisor role, please apply now, or contact Lucie Houston at Sellick Partnership.

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