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Job overview

​We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including underrepresented groups and those with disabilities. We consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. Find out more about our equality, diversity and inclusion efforts and initiatives or read our Equality & Diversity Statement for further information.

Income Officer

Our team at Sellick Partnership are actively seeking Income Officers to work for a housing association. This role will be to maximise and sustain rental income; liaising with customers etc. This role will be based in the West Yorkshire area.

Job Details:

Position: Income Officer

Job Type: Contract (potential ongoing)

Salary: Negotiable

Location: West Yorkshire

Hours: Full time & Part time Opportunities

Closing Date: 10th June

Income Officer Day to Day:

  • Responsible for the collection of our income in cases that are escalated internally through our business rules and processes and will have increased complexity.
  • Negotiate affordable and sustainable payment plans with customers.
  • Proactively manage customer accounts and use early intervention to minimise legal cases and evictions.
  • Manage customer contact including making inbound and outbound calls, text messages, email, self-serve portal as well as home visits as required to collect our income and manage debt.

Essential Requirements of Income Officer:

  • Experience working in an income collection setting within the private sector.
  • Customer service environment and resolving complex customer cases and challenging situations.
  • Full UK driving licence and access to a car for business purpose.


If this role sparks interest, please do not hesitate to apply directly and you will be contacted in 48hrs.

Reference: SMO1_1654082360