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Job overview

Income Officer

  • Location


  • Sector:

    Housing & Property Services, Housing Management

  • Job type:


  • Salary:


  • Consultant:

    Katy Whitehead

  • Email:


  • Reference:


  • Published:

    almost 2 years ago

  • Duration:

    8 months

  • Expiry date:


  • Start date:


Income Officer

Fixed term contract, Full-time


An income Officer is required to join a team based in Staffordshire. My client is looking for an experienced Income Officer on a full-time basis.

Responsibility for this role includes:

  • Maximising the rental and service charge income for business accountability including income collection and debt reduction targets, for a patch of properties including rent and service charges
  • Dealing with the day to day enquiries from leaseholders
  • Preventing at risk accounts from falling into arrears
  • Visiting tenants to collect outstanding rent arrears
  • Analysing tenants income and expenditure and providing advice on negotiating with creditors in order to reduce debts
  • Showing initiative when supporting complex cases of arrears recovery, using appropriate legislation and knowledge
  • Supporting residents in relation to benefit or grant applications and assisting them in setting up bank accounts and direct debits
  • Monitoring rent accounts and setting up repayment plans

The successful candidate will have:

  • A clear understanding of welfare reform and relate benefits
  • A clear understanding of service charge calculations and statements
  • Be able to use tenancy sustainment as an effective tool for debt reduction
  • A clear understanding of court pre-action protocol

If you believe you have the necessary skills and experience for the Income Officer role, please apply now, or contact Katy Whitehead on 01332 542580 or email katy.whitehead@sellickpartnership.co.uk

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