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Job overview

​We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including underrepresented groups and those with disabilities. We consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. Find out more about our equality, diversity and inclusion efforts and initiatives or read our Equality & Diversity Statement for further information.

Operational Manager for Surgery Division

  • Location


  • Sector:

    Process & Efficiency Improvement

  • Job type:


  • Salary:

    £300.00 - £400.00 per day + negotiable

  • Consultant:

    Rebecca Dawson

  • Email:


  • Reference:


  • Published:

    10 months ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:


  • Consultant:


Sellick Partnership are currently recriting for an Operational Support Manager in the Surgery division for our client in Peterborough. Your primary base will be Peterborough Hospital however travel between Hinchingbrooke Hospital site will be required.

Role Summary for the Operational Support Manager:

  • Lead the operational day to day flow of patients through emergency and elective pathways, ensuring safety and capacity is utilised appropriately;
  • Lead on the coordination of activity across operational divisions to make risk-based decisions on approaches to managing day to day capacity and flow and balancing issues and decisions across multiple sites;
  • Provide visible proactive leadership to the site operations centre, complex discharge team and transport team, acting as the key senior lead for issues, challenges, and escalation;
  • Responsible for ensuring the efficient day to day running of the site and bed management team, delivering key quality, performance and financial plans, achieving key service improvements within the team and line management of designated staff;
  • Working in partnership with key operational leads, drive operational performance against agreed Trust and National KPI's ensuring safe, responsive services;
  • Act as the Trust representative in system wide approaches to managing capacity and flow including involvement in escalation calls and routine resilience forums;
  • Lead on corporate activities in support of maintaining capacity and flow across operational divisions, including but not limited to running the organisations winter

Key Responsibilities:

  • On a day to day basis, be the key individual operationally responsible for ensuring the safe and timely flow of patients through the emergency and elective care pathways, across multiple sites, achieving performance and quality targets.
  • To provide guidance, support and professional leadership to all nursing staff.
  • To be highly visible, approachable and to be available to respond to patients, relatives and the public maintaining open and honest communication channels.
  • To report to the Chief Nurse/Deputy Chief Nurse concerns regarding quality or professional practice.
  • Undertake out of hours responsibility in conjunction with the divisional on call rotas for ensuring the safe and efficient nurse and staffing levels within designated clinical areas
  • Working collaboratively with senior operational and clinical teams across operational divisions, coordinate activities to maintain capacity and flow, balancing risk across the organisation, ensuring appropriate leadership and oversight of key actions to improve performance.
  • Provide proactive and visible leadership to key teams in the directorate, including:
  • - The site operations team
  • - The complex discharge team
  • - The transport team
  • Act as the representative for the COO and Deputy COO at agreed forums in the Trust
  • Chair the organisations Hospital Control Team meetings (HCT) as required to deal with capacity issues and run the organisations Winter Control Team during periods of peak demand.
  • To develop and maintain the Trust Capacity and Escalation framework and associated surge plan through liaison with CCG's, Social Services, Community and Primary care partners
  • Lead the implementation of the capacity plan, linking with divisions, clinical team, estates and other support services.
  • To support the development and implementation of the capacity and flow work programme, which provides assurance regarding Business Continuity, Major Incident Response, and Internal Disaster Planning. Provide support to the Trust Lead for Emergency Planning and Preparedness, with regard to capacity and flow issues.
  • To lead specific Trust and health economy wide projects, as defined by the DCOO such as the system wide flow improvement plans and other plans associated with system resilience.
  • To represent NWAFT in System resilience and discharge forums and ensure NWAFT capacity and operational plans are aligned with system colleagues.

Education and Qualifications

  • Formal qualifications in a clinical field.
  • Educated to masters equivalent, or able to demonstrate competence to this level
  • A recognised management qualification, or able to demonstrate experience to this level
  • Evidence of continuing professional development


  • Significant experience within acute / provider sector
  • Experience of managing front line at a senior management level
  • Experience of developing and implementing service developments
  • Experience of collaborative working in organisations and with external stakeholders.

This is a Band 8c level role with a rate of £300 - £400 per day depending on experience.

If you are interested please apply online and a member of the team will be in touch.

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.