Tyne and Wear, England
£50000 - £60000 per annum
12 months ago
I am currently recruiting on behalf of an excellent client for the position of Operations Manager. As Operations Manager, your role will be to assist the Regional Operations Manager in developing the administration, accounts and payroll team. This is a fantastic opportunity for an experienced candidate with a wealth of knowledge in both Payroll and Pensions to have an active hand in helping to drive the business forward.
You will provide full time management of the teams, with a particular focus on aspects such as commercial, people, client and process development. For the right individual client management and fee earning work will also be involved, but the priority of the role is the on-going delivery of services, the development of the capabilities of those reporting to you, and of the systems, procedures, and compliance framework used by the company as a whole.
Main duties and responsibilities
Reporting to the Regional Operations Manager and being a key member of his/her management team, you will be actively involved in the management and delivery of our pension administration and payroll services across the whole business. Specific objectives are to seek to optimise the balance between 3 overall aims:
Quality - delivering an industry leading quality service
Profit - running an efficient and profitable operation
Long term sustainability - investing in our clients, people and systems
In pursuit of these aims, your objectives would be to assist your Regional Operations Manager to:
Contribute to maintaining the high quality standards required within the company, and seek continually to enhance the quality long term sustainability of the services provided across the business.
Manage and continually develop the pension's administration and payroll capability by demonstrating positive leadership skills and actively mentoring Line Managers when required.
Actively contribute to the attraction, training and retention of employees by recruiting appropriately; and motivating, rewarding and developing existing employees. Manage HR issues, and coordinate administration resources.
Develop the commercial aspects of the function, involving Administration Managers in tendering and client facing work, billing effectively for value added to clients, and ensure that profit is delivered. Participate in on-going detailed analysis of the efficiency of our systems and processes.
Assist on tendering processes, creating responses to tenders and leading the administration aspects of full service tenders.
Conduct client assignments such as trustee secretarial appointments, project work, client relationship management etc.
Build strong and productive relationships with senior actuaries across the business.
Assist on strategic business change and effectively manage the implementation of new practices and processes.
Contribute to business wide process and systems change.
Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.
Knowledge & experience
Already an experienced and successful pension professional, you will have a strong track record in managing, developing and delivering pensions administration services.
The successful candidate must be able to demonstrate a very thorough knowledge of technical pension administration activities and the ability to apply this knowledge to any scheme.
Previous pensions administration experience of both Defined Benefit (DB) and Defined Contributions (DC) schemes is required. Previous experience of payroll services is not essential, but is desirable.
Proven experience in all areas of the new business lifecycle including formulating and writing proposals, preparing and delivering client pitches and subsequent client negotiations.
Experience of operating within and contributing to a compliant framework, and a strong understanding of quality standards.
Previous line management experience is required, including appraisal process, HR issue management, performance management and recruitment related activities.
Training, education & qualification
Proven leadership proficiency - both mentoring and motivating.
Interpersonal and communication skills required to inspire, motivate, lead and manage a diverse team of professionals from trainee to senior consultant levels.
Strong numerical, analytical and problem solving capabilities.
A strong results oriented commercial and professional focus.
Confidence in dealing at board room level and have a creative and forward-thinking approach.
An ability to recognise the need for a customer focused approach to their service delivery both in terms of quality and exceeding customer expectations.
The successful candidate will receive:
Participation in Discretionary Bonus Scheme
25 days holiday
Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
Life Assurance cover
Rewards (offers discounts and savings from retailers and services providers as well as offers available via phone)
Interest free season ticket loan
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