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Job overview

​We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including underrepresented groups and those with disabilities. We consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. Find out more about our equality, diversity and inclusion efforts and initiatives or read our Equality & Diversity Statement for further information.

Rent Collection Manager

Rent Collection Manager

Location - Chesterfield

Salary - £32821.43 per annum - Increasing with increments to £35650.87

Sellick Partnership are working alongside an established housing organisation to recruit a Rent Collection Manager to become part of their team

Main Duties and Responsibilities

  • To support the Community Sustainment Manager in managing the Rents Team for the collection of income and associated charges and in the application of the Income Collection and Recovery Policy.
  • To work with the Community Sustainment Manager to periodically review the Income Collection and Recovery Policy in relation to
  1. identifying improvements arising from best practice
  2. changes due to new legislation
  3. changes arising from Company objectives
  4. Performance management, developing and implementing effective performance management across the team and ensuring processes are in place to meet set targets.
  • To ensure all associated rent recovery letters and documents are reviewed in line with the Income Collection and Recovery Policy.
  • To ensure the recovery processes within the Rents System are in line with the Income Collections and Recovery Policy.
  • To ensure that each officer within the Rents Team fully understands and follows the Income Collection and Recovery policy and all associated procedures to ensure consistency and fairness.
  • To ensure the Rents Team overlay the application of the Income Collection and Recovery Policy with a customer focused service in the application of their duties. This will include measures to support and assist tenants to sustain their payments by providing effective welfare benefits and debt counselling advice to customers and by making referrals to Financial Inclusion Officers and other relevant support agencies.
  • To provide guidance and support to the Rents Team in the application of the recovery policies and in pursuing legal action through to County Court and also the Eviction Process. This will include identifying and implementing preventive measures to reduce risk of serious debt arising, presenting of all legal documentation relating to possession hearing, presenting cases in County Court for possession hearings. Undertake evictions with the assistance of the County Court Bailiff.
  • To undertake one to one and annual reviews with the Rent Team officers to ensure all cases are being progressed and provide advice and guidance on managing cases. This will include assistance in the prioritisation of case management actions.
  • To ensure regular liaison meetings between the Rents Team and the Neighbourhood Services Teams take place and to monitor the effectiveness of the meetings being undertaken.
  • To review Former Tenant Arrears and make recommendations on cases for write off in line with policies and procedures and in conjunction with the Community Sustainment Manager.
  • To work closely with Money Advisors, Credit Unions and related individuals and organisations to raise awareness amongst clients, of strategies for dealing with debt.
  • To liaise with internal sections especially Neighbourhood Services and external services i.e. Adult Social Care (Derbyshire County Council) - to include attendance and active participation in Case Conferences ensuring they are fully informed of any actions to be taken, or are aware of any relevant information, that may affect the management and/or duration of tenancies, and the welfare of vulnerable customers and their families, in their area.
  • To identify emergent issues in arrears and debt management with the preparation of reports on identified trends in arrears and debt management and recovery actions required to redress trends.
  • To effectively line manage the Rents Team through regular one to one meetings, officer supervision, team meetings, annual appraisal, and performance management, providing guidance and support as required and developing staff to reach their full potential. This will include all the following requirements:
  • Supervision and management,
  • Recruitment and selection,
  • Training and development,
  • Mentoring and staff supervision/welfare (including personal development),
  • Individual and team discipline,
  • Target setting and performance management (including Personal Development Reviews),
  • Work prioritisation,
  • Staff and resource deployment,
  • Equal opportunities in terms of employment and service delivery,
  • Health and safety.
  • To undertake specific projects in relation to rent collection and system management.

To act as the key link between the Rents Team and the other departments and Sections within the business

Rents Team

To ensure any identified issues on customer accounts are resolved and through regular liaison with the Rents Administration Team.

Financial Inclusion

To ensure all cases where financial inclusion support is recommended are referred to the Financial Inclusion Team and ensure that regular contact is maintained on the current cases progressing through recovery processes.

Neighbourhood Services - Housing Support

To ensure regular liaison is maintained with the Housing Support teams to assist in the management of rent recovery cases and to ensure wider customer support issues are fully considered.

Other Managers and Teams

To liaise as required with other sections of Rykneld Homes and equally understand the work and developments within the business and how the Rents Team fit into any developments.

External parties

To liaise with relevant external parties e.g. NEDDC - finance, revenues and benefits, internal audit and IT, CAB, Derbyshire Law Centre, DCC adult care etc.

If you feel like you have the relevant experience, please apply or contact Josh Meek at Sellick Partnership

Reference: JM/RCM021_1655386452