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Job overview

​We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including underrepresented groups and those with disabilities. We consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. Find out more about our equality, diversity and inclusion efforts and initiatives or read our Equality & Diversity Statement for further information.

Repairs Administrator

Repairs Administrator (Coordinator)

Location - Wingerworth, Chesterfield

Salary - £18278.00 per annum increasing through increments to £19806.03 per annum

Hours - 37 Per week - Monday - Friday

Sellick Partnership are working with a housing organisation to assist in recruiting a Repairs Administrator to provide support effective and efficient support to the Responsive & Planned Repairs team, assisting the Manager, Supervisors and Operatives in all office-based tasks.

Main Duties and Responsibilities

  • To make optimum use of the systems and technologies available to benefit our customers and team members.
  • To be responsible for data integrity by ensuring the system is updated accurately and promptly with all actions, outcomes and communications.
  • To interrogate the system data by using any standard reports to eliminate the risk of any errors.
  • To assist the Supervisors in ensuring productivity within the workforce and monitoring available time within trade operative scheduler.
  • Assist in progressing works in hard to access properties by telephone and written contact with customers.
  • Working closely with colleagues in CAST to support effective resource planning and responding in fluctuations of demand or changes required due to accommodating emergency works
  • To attach any useful photographs or scanned documents to the records within Open Housing.
  • To use a common sense approach, raising any concerns or seeking clarity from the Supervisors or Managers when identifying poor service to a customer.
  • Support achieving a right first-time repairs service for customers, using logic and reducing the number of visits made to a property by effective use of resources and scheduling.
  • Provide administrative support for the service including producing agendas, minutes and documentation for toolbox talks.
  • To support all teams within Property Services covering planned or unexpected absences.
  • To undertake any other duties and responsibilities as required from time to time commensurate with the grade of the post.

Skills and Experience

-Highly computer literate with experience of Microsoft office programmes and confidence in learning bespoke in-house systems.

-Excellent communication skills both verbal and written

-Experience of working in a busy environment to tight deadlines

-Able to work under pressure, responding flexibly and to tight deadlines

-Able to interpret and follow complex procedures and policy

-A tenacious approach to resolving issues

-Excellent customer service skills

If you feel like you have the relevant experience or would like to have a further conversation regarding the role, please contact Josh Meek at Sellick Partnership

Reference: JM/RA5767_1654530665