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Resident Liaison Officer
ESTENOF101_1763146804
Posted: 14/11/2025
- £19.00 - £21.50 per hour
- Loughborough, Leicestershire
- Contract/Interim
- Housing & Property Services, Property Services & Asset Management
Tenant Liaison Officer
6 Months Temporary, (Potential for permanent)
£19.00- 21.50 Hourly, Weekly Pay
Loughborough, Leicestershire UK
Do you have experience in the Property Services or Construction sector dealing with residents? Are you looking for the next opportunity to rectify problems and utilise your tenant liaison skills
We're looking for a proactive and people-focused Resident Liaison Officer to join the team in Leicestershire. You'll be the vital link between residents and project teams, ensuring works run smoothly and tenants feel supported throughout.
Duties of the Tenant Liaison Officer's role will include, but is not limited to:
- Providing support residents during and after works to their homes, ensuring high levels of customer satisfaction
Developing effective working relationships with residents, clients, subcontractors and site personnel - Ensuring effective communication to residents
- Observing site Health and Safety rules and reporting risks
- Carrying out individual resident inductions including the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence
- Arranging access with the resident to enable the work to their home
The successful Resident Liaison candidate will have:
- Previous experience within a customer service based role (Essential)
- Resident liaison experience within the construction / social housing sector (Preferred)
- Computer literate in MS office
- Access to own vehicle for business use
Prefential RLO experience:
- Knowledge of Warmer Homes schemes
- Knowledge around Awaabs Law and Damp/Mould
If you believe that you are well-suited to the role of Tenant Liaison Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Ebony Simpson
Principal Consultant