Resident Liaison Officer
Resident Liaison officer
Sellick partnership are currently assisting in the recruitment of a Customer Liaison Officer for a social housing organisation based in Gainsborough.
The Customer Liaison Officer will work as part of Planned Works team and will support the team, including engineers to deliver great property services to the customers in their homes.
Duties of the Customer Liaison Officer:
- Communicate with customers regarding any complaints or enquiries they want to report
- Liaise with colleagues to follow through complaints to resolution
- Update systems to ensure records are up to date
- Review complaint cases
- Give feedback and learning to operational teams
- Visit properties where improvement works are ongoing and give customers and supervisors updates on progress
- Update programmes and carry out visits to customers houses to conduct designs, Choices and Customer inductions involving Kitchen and Bathroom upgrade works
Requirements of the Customer Liaison Officer:
- Experience of using customer relationship management software (CRM)
- Knowledge of the construction Industry or Social housing
- Ability to use Excel spreadsheets to a good level
If you are interested in the above role, please click 'apply now' or contact Josh Meek at Sellick Partnership.
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