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Job overview

Tenancy Sustainment Support Worker

  • Location

    Exeter, Devon

  • Sector:

    Housing & Property Services, Supported Housing

  • Job type:


  • Salary:


  • Consultant:

    Charlotte Rounthwaite

  • Email:


  • Reference:


  • Published:

    6 months ago

  • Duration:

    3 Months

  • Expiry date:


  • Start date:


  • Consultant:


Tenancy Sustainment Support Worker

We are working with an organisation in Exeter who are seeking an experienced Tenancy Sustainment Support Worker to join their team on a temporary basis to work collaboratively with support colleagues to ensure that customers are able to maintain their excluded licence and tenancies and can access services that are appropriate to their needs in line with strategic aims, values, policies and standards.

Responsibilities of the Tenancy Sustainment Support Worker include:

  • Safeguarding and promoting the welfare of children and young people and/or adults at risk
  • Ensuring customers rent is paid regularly and on time
  • Explaining the licence, tenancy agreement and project rules, ensuring customers abide by it
  • Organising inspections of customer's property and arranging for any repairs/improvements to be carried out
  • Assisting customers to access relevant support providers as required
  • Providing customers with advice and facilitating a move to alternative accommodation as required
  • Ensure customers claim Housing Benefit and other welfare benefits to minimise any unnecessary debt
  • Ensuring contractors and professionals can access properties and carry out health and safety and risk assessments of property when necessary

Criteria of the Tenancy Sustainment Support Worker:

  • Experience of supporting a wide range of people from varying backgrounds with varying support and housing management needs is essential
  • Knowledge and understanding of supported housing management practice and provision within a Housing Association, Local Authority or voluntary organisation is essential
  • Knowledge of what housing related support is, safeguarding, risk assessing, risk management and health and safety
  • NVQ 3 or equivalent in relevant field
  • CIH relevant qualification
  • Safeguarding certification

Please apply now for an immediate start.

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