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Job overview

Tenant Liaison Officer

  • Location

    Stevenage, Hertfordshire

  • Sector:

    Housing & Property Services, Housing Management

  • Job type:


  • Salary:

    £12 - £12.20 per hour

  • Consultant:

    Ellie Parkinson

  • Email:


  • Reference:


  • Published:

    11 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Tenant Liaison Officer


On going

37 hours pw

We are working on behalf of an organisation in Stevenage are looking for a Tenant Liaison Officer

The main purpose of the role will be to liaise with tenants to gain access and enable works to customer homes in advance of, and during programmes of major works

Responsibilities of the Tenant Liaison Officer include:

  • Working with contractor resident liaison staff providing support and direction to manage difficult to deal with customers and situations, ensuring that issues raised are responded to and dealt with within agreed timescales
  • Liaising with residents, internal customers, contractors and the Investment team on a day to day basis, addressing enquires and concerns raised on projects being delivered
  • Making home visits as appropriate to assist contractors in gaining access and progressing works to properties, whilst confirming that suitable plans are in place to ensure residents are fully supported during the works
  • Working with lettings and empty homes departments when dealing with void properties, and where decants or permanent moves are required
  • Leading on the handling of enquiries and complaint investigations, including those from Councillors and MPs
  • Visiting residents where required, coordinating responses and relevant information from stakeholders and providing draft responses for approval
  • Ensuring that action is taken and customers are kept informed of progress

The successful Tenant Liaison Officer will ideally have:

  • Ability to pass an enhanced DBS check
  • Full UK driving licence and access to own vehicle (ideally have business insurance)
  • Competent in the use of Microsoft Office applications such as Outlook, Word and Excel

If you believe that you are well-suited to the role of Tenant Liaison Officer, please apply. For additional information, please contact Ellie Parkinson at Sellick Partnership

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.