Tenant Support - Shifts
Customer Support Operative
Temporary, Full Time
Shifts - Based on a rota (24 hour support function)
Customer Support Operative required to work with a Nottinghamshire based public sector organisation. My client are seeking an experienced Customer Support Operative to join their team on a full time, temporary, shifts basis.
As the Customer Support Operative you will act as the first point of contact to customers alongside other duties as below:
Responsibilities of the Customer Support Operative include:
- Working as part of a team to deliver a first class customer service to all those making contact with the organisation
- Providing assistance within various areas including emergency response, ASB issues, property repairs and falls
- Ensuring that accurate and full advice is given to all customers
- Responding promptly and within target timescales to queries
- Ensuring where appropriate that enquiries are directed to appropriate staff members and are done so efficiently and promptly
- Ensuring all contact is recorded on the system accurately
- Maintaining good communication between departments
Required skills and experience of the Customer Support Operative:
- Experience of working in a customer support role previously both over the phone and face to face
- Must be able to work shifts, of which there are four key shifts within a 24 hour period, so the ability to work any hours is essential
- Experience within a care or support background is essential
- Must be professional, polite and approachable
- Valid driving licence, as may be required to work at another location to cover staff shortage
If you believe you have the necessary skills and experience for the Customer Support Operative role, please apply now, or contact Laura Smedley-Williams at Sellick Partnership.
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