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Tenant Support - Shifts

Customer Support Operative
Temporary, Full Time
Shifts - Based on a rota (24 hour support function)

Customer Support Operative required to work with a Nottinghamshire based public sector organisation. My client are seeking an experienced Customer Support Operative to join their team on a full time, temporary, shifts basis.

As the Customer Support Operative you will act as the first point of contact to customers alongside other duties as below:

Responsibilities of the Customer Support Operative include:

  • Working as part of a team to deliver a first class customer service to all those making contact with the organisation
  • Providing assistance within various areas including emergency response, ASB issues, property repairs and falls
  • Ensuring that accurate and full advice is given to all customers
  • Responding promptly and within target timescales to queries
  • Ensuring where appropriate that enquiries are directed to appropriate staff members and are done so efficiently and promptly
  • Ensuring all contact is recorded on the system accurately
  • Maintaining good communication between departments

Required skills and experience of the Customer Support Operative:

  • Experience of working in a customer support role previously both over the phone and face to face
  • Must be able to work shifts, of which there are four key shifts within a 24 hour period, so the ability to work any hours is essential
  • Experience within a care or support background is essential
  • Must be professional, polite and approachable
  • Valid driving licence, as may be required to work at another location to cover staff shortage

If you believe you have the necessary skills and experience for the Customer Support Operative role, please apply now, or contact Laura Smedley-Williams at Sellick Partnership.

Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. Over the years we have built up an enviable relationship with employers and our expert team of consultants boast up-to-date market knowledge and a strong reputation making Sellick Partnership best placed to help you. Sellick Partnership is proud to be an equal opportunities employer. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.