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Job overview

​We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including underrepresented groups and those with disabilities. We consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. Find out more about our equality, diversity and inclusion efforts and initiatives or read our Equality & Diversity Statement for further information.

Voids Manager

Void Manager

Sellick Partnership are working with a local housing association based in Lincolnshire who are seeking an experienced Voids Manager to join their team on a contracted basis however there is a potential this could lead to a permanent opportunity.

As the Voids Manager you will be responsible for leading on all operational matters in the DLO Voids team. This will include ensuring that all targets set by the organisation including customer care, performance, quality standards, financial controls and health and safety standards are met.

Responsibilities will include:

  • Manage and lead the Voids Team across the company ensuring changes within the voids process are implemented to ensure that as per Housemark's performance standards lower quartile performance is achieved for the first two quarters of 21/22, with performance increasing on a month by month basis. Median performance is to be achieved by the end of Q3, and sustained throughout Q4. Upper quartile performance is to be achieved by the end of Q1 22/23.

    This will be achieved by developing a performance based culture focussing on continuous improvement, exceptional customer service delivery, delivering value for money, and actively promoting and supporting Health, Safety and the Environment in the workplace.

Experience require for the role:

  • Experience of managing the provision of a high quality multi-disciplinary Voids service in a customer-focused environment.
  • A strong track record in managing an in-house voids team or contractor organisation.
  • Experience of commerciality, managing a P&L, improving productivity of Operatives and effective operational management of contractors and sub-contractors.
  • Up to date knowledge of statutory and regulatory requirements in relation to and best practice in void management, and its practical implementation in an organisation.
  • Experience of successfully managing change in relation to void services, and supporting organisational wide change.
  • Good knowledge and experience of contract management and delivery
  • Financial management experience and evidence of delivering Value for Money
  • Experience of liaison and negotiation with contractors, sub-contractors and material suppliers.
  • A thorough understanding of people management, demonstrating a range of relevant training and be able to display effective people management skills, in line with best practice.
  • Able to demonstrate the ability to add value to the organisation.
  • Evidence of enabling a team to achieve and demonstrate continuous improvement and to respond to the continuous challenges presented by the external environment.
  • Able to be an effective role model for the organisation at management level and to be able to develop productive working relationships.

Education & Qualifications

  • Relevant degree or equivalent level of experience with BTec Higher National Certificate / Diploma in Construction related studies
  • Additional qualifications or training that demonstrates that the person has the appropriate calibre for a management post and is able to keep abreast of the challenges of the professional areas managed will be an advantage.
  • The successful candidate will possess a relevant trade, building or degree level qualification and will have worked within a similar capacity.

If you feel you have the relevant experience, please get in touch with Josh Meek at Sellick Partnership