Facebook Tracking

Job overview

​We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including underrepresented groups and those with disabilities. We consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. Find out more about our equality, diversity and inclusion efforts and initiatives or read our Equality & Diversity Statement for further information.

Works Scheduler

Work Scheduler - Responsive Repairs
Contract - 3 Months
Full Time - 37 Hours

Our client are looking to hire a Works Scheduler on their Responsive repairs team to be responsible for the day to day scheduling of responsive works through DRS system for a number of trade persons providing excellent service delivery to all customers while ensuring maximum efficiency and maintaining KPI's.

The responsibilities of the work scheduler will include:

  • Be responsible for undertaking daily diary scheduling for numerous tradespeople on the DRS scheduling system
  • To continuously plan work flow by effectively scheduling appointments with customers
  • To run service delivery reports as and when required, analyse results and report to Managers
  • Resolve day-to-day/operational issues using own initiative within broad guidelines
  • Support the wider Repairs team as required

The ideal candidate for the Work Scheduler role will have:

  • Knowledge of housing databases such as Northgate, scheduling systems such as DRS and mobile working in a repairs environment.
  • Be IT literate, proactive and customer focused.
  • Ability to compile, prepare, and analyse reports
  • Ability to work under pressure and to meet targets and strict deadlines.
  • Ability to communicate effectively verbally and in writing with a range of people including residents, internal colleagues and VIPs
  • Experience in working with a scheduling system such as DRS and housing databases such as Northgate, working knowledge of Microsoft packages.
  • Experience of administrative processes and procedures.
  • Experience of working in a customer focused environment.
  • Good communication skills (written and verbal) with experience of liaising effectively with internal & external parties
  • Available to attend meetings when required. and focus group meetings.
  • Ability to work on a rota basis to provide cover from 08:00 - 17:00