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ISO and stepping out of your comfort zone

Posted by
03 Jul 2014

Sellick Partnership have recently been awarded the ISO 9001:2008 Quality Management accreditation by the British Assessment Bureau, following a business-wide drive to implement this quality management system across the company.

This success has been the result of a dedicated project team, as well as - perhaps most importantly - a combined effort from everyone across the business.

Originating from the Ministry of Defence's quality requirements of its suppliers, the accreditation has been developed since the 1960s into its present requirements.

During the audits, we were required to prove three main areas; compliance with our documented internal processes, that our internal process and guidance documents are version controlled (i.e. only one current version is in circulation at any time) and that we operate a system of continuous improvement through logging and analysis of feedback from internal and external stakeholders.

The ISO accreditation is essentially an external guarantee that a company operates to a quality-led philosophy.

Whilst at the start of the journey this may have appeared complex and perhaps slightly daunting, there was definitely light at the end of the tunnel.

Most of our processes matched the ISO requirements - we simply had to 'formalise' most of what we do on a daily basis. It also acted as a useful reminder to stop and look at why and how we operate across the business.

Established in 2002 and expanding into six offices nationwide, it's important for us to have consistency across our teams. As a company, we always want to be doing the best possible work for our stakeholders - whether this be efficiently placing candidates into a perfect role, or ensuring our internal processes ensure staff can focus on their job rather than wading through paperwork.

On a personal note, the experience of working on the ISO accreditation helped remind me of not only the importance of ensuring engagement across the entire business for any change project, but also of the importance of looking outwards from the comfort zone of my day to day HR role.

When faced with tasks that may seem challenging at first, it's important not to run from them. You never know what you're capable of unless you try!

What actions do you take to ensure you're stepping out of your comfort zone and challenging yourself on a regular basis? Leave your thoughts and experiences in the comments below.

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