Housing Customer Service Advisor

Housing Customer Service Advisor

17.86 umbrella

Leeds

Hybrid

6-month contract

Sellick Partnership is currently recruiting for a Housing Customer Service Advisor to join a busy, supportive housing team on a 6‑month contract. This is a fantastic opportunity for someone with strong customer service skills and experience within the housing sector.

Key responsibilities of the Housing Customer Service Advisor will include:

• Act as a professional and friendly first point of contact, handling inbound calls from housing tenants associated with repairs and ASB
• Identify and report repair issues within tenants' properties.
• Keep tenants updated throughout the process to provide a positive service experience.
• Make outbound calls to help improve service delivery and follow up on repairs.
• Monitor and respond to emails within the group inbox

The successful Housing Customer Service Advisor will have:

• Have previous experience within a customer contact centre (housing experience is desirable)
• Ability to communicate with empathy, professionalism, and clarity, particularly in sensitive or challenging situations.
• Confident in handling difficult or emotive calls, remaining calm and solution-focused under pressure.
• Enjoys problem-solving and building positive, effective relationships with tenants and contractors.

Please contact Chrissie at the Derby Office for more information

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.