Programme Administrator Lead

Role: Programme Administration Lead
School / Department: Student & Programme Admin
Location: Birmingham City Centre
Responsible for: Programme Administrators

My client is seeking an experienced and motivated Programme Administration Lead to manage a team of School-aligned Programme Administrators delivering high-quality administrative support across undergraduate, postgraduate, apprenticeship and CPD provision.

This is an excellent opportunity for an experienced higher education administrator with supervisory experience to lead operational delivery and support academic colleagues in providing an outstanding student experience.

Key Responsibilities:

• Lead and coordinate a team of Programme Administrators aligned to one or more academic Schools.

• Oversee enrolment, module registration, assessment, and progression processes, ensuring accuracy and timeliness.

• Act as the key operational contact for academic staff, building strong, collaborative working relationships.

• Monitor service standards and ensure compliance with university regulations and procedures.

• Allocate workloads effectively and provide day-to-day supervision, guidance, and development support to team members.

• Escalate complex issues appropriately and contribute to service improvements across the function.

• Support key events including enrolment, graduation, clearing, and open days.

Essential Criteria:

• Experience supervising or supporting a team within a busy administrative environment.

• Experience delivering programme or student administration within higher education.

• Strong organisational skills with the ability to prioritise competing deadlines.

• Experience building effective working relationships with academic and professional colleagues.

• Knowledge of administrative processes supporting the student lifecycle.

• Strong attention to detail and commitment to accurate record-keeping.

• Ability to respond to operational challenges and resolve issues effectively.

• Experience using digital systems for student records or programme management (e.g., SITS or similar).

Desirable:

• Familiarity with university regulations and academic programme structures.

• Experience supporting postgraduate, apprenticeship, or CPD provision.

• Coaching or mentoring experience.

If you are an organised, detail-focused administrative leader with higher education experience and a passion for delivering high-quality programme support, we would welcome your application.

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