Scheme Manager

Scheme Manager

Retirement Living / Extra Care Housing

Hours: 21-35 hours per week (scheme dependent)
Salary: £28,000-£32,200 per annum (pro rata for part time)
Reporting to: Operations Manager

About the Role

We are recruiting a scheme manager to take a key, customer‑facing role within a Retirement Living or Extra Care housing scheme. This is an on‑site position where the scheme manager will be central to creating a safe, supportive, and welcoming environment for older residents.

As scheme manager, you will deliver a high‑quality housing and support service that enables residents to live independently, safely, and well within their homes and local community. The role is varied and rewarding, covering tenancy sustainment, resident wellbeing, building safety, scheme management, and community engagement - no two days are the same for a scheme manager.

Key Responsibilities

As scheme manager, your responsibilities will include:

Housing & Scheme Management

• Oversee the day‑to‑day operation of the scheme, ensuring it is safe, secure, and well maintained
• Ensure compliance with health & safety, fire safety, and safeguarding requirements
• Appoint and monitor contractors and service providers, including cleaning, gardening, and maintenance
• Manage communal areas, guest rooms, and shared facilities as the on‑site scheme manager

Resident Support & Wellbeing

• Act as the main point of contact for residents in your role as scheme manager, providing advice, guidance, and signposting while promoting independence
• Support residents to sustain their tenancy and maintain wellbeing, responding appropriately to changing needs
• Assist in emergencies by liaising with family members, health professionals, or emergency services
• Encourage resident involvement, social activities, and support resident associations as a proactive scheme manager

Community & Stakeholder Engagement

• Build positive working relationships with residents, families, local agencies, and the wider community
• Help residents reach consensus on local issues affecting scheme life, representing the scheme as scheme manager

Leadership & Administration

• Line manage on‑site employees where applicable and coordinate relief or cover arrangements
• Maintain accurate records, resident information, and reporting requirements
• Work closely with the Operations Manager to deliver service standards and organisational objectives as scheme manager

Person Specification

Essential

• Excellent reading, writing, and numeracy skills required to succeed in a scheme manager role
• Strong customer focus with the ability to work independently
• Effective communication and relationship‑building skills

Desirable

• Experience working in social housing, particularly with older people, in a scheme manager or similar role
• Knowledge of issues affecting older or vulnerable adults (e.g. dementia, mental health, substance misuse)
• People management experience, including staff or contractor oversight
• CIH Level 3 or 4 qualification, or willingness to work towards this

What We Offer

In return for your work as scheme manager, we offer:

• Competitive salary and pension scheme
• Occupational sick pay
• Paid volunteer days
• Blue Light Card discounts
• Flexible working arrangements, including nine‑day fortnight options at some schemes

If you're interested, please click apply or reach out to Ben Dreher at Sellick Partnership, Derby.