Tenancy Management Officer

Tenancy Management Officer

Location - Bracknell

Duration - 3-4 months

Hourly rate - £18.37 - £24.00 per hour (Depending on payment type)

Sellick Partnership Ltd assisting a well-established housing association with the recruitment of a Tenancy Management Officer to join their neighbourhood and estates team to deliver a proactive tenancy and property management service within their patches.

Purpose of the Tenancy Management Officer is:

• To provide an exemplary customer experience that drives up satisfaction and is achieved through a proactive and comprehensive housing management offer.
• Working in your patch you will be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes, neighbourhoods and services we provide.
• You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive.

Key duties and responsibilities

• Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch.
• You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution.
• Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement.
• Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods.
• Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment.

If you feel well-suited to the role or want to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.