Digital Product and Delivery Co-ordinator

Job Title: Digital Product & Delivery Co-ordinator
Salary: £32-40k DoE
Location: Hybrid working with travel across organisational sites

About the Role

We are looking for a Digital Product & Delivery Co-ordinator to join our Digital Customer Operations team. This role supports the delivery of digital projects and services that enable organisational transformation and modernisation.

You will work closely with Digital Product and Delivery Managers and Leads to coordinate project activities, support the implementation of digital solutions, and help ensure successful delivery of system upgrades, improvements, and new technologies.

This is an exciting opportunity for someone with strong organisational and analytical skills who is interested in digital transformation, project delivery, and supporting technology-enabled service improvement.

Key Responsibilities

• Coordinate digital product and project delivery activities across multiple workstreams
• Support the implementation, development, and upgrade of digital systems and solutions
• Build, configure, test, and support digital platforms and applications
• Assist with user training, testing, and adoption of new digital tools
• Maintain project documentation including risk, issue, and lessons-learned logs
• Produce reports and updates for project boards and stakeholders
• Support change management processes and impact assessments for system updates
• Investigate system issues and help implement improvements or preventative measures
• Facilitate workshops and gather business requirements from stakeholders
• Provide advanced system support in line with agreed service levels
• Work with internal teams and external suppliers to ensure effective delivery of digital services
  

What We're Looking For

Essential

• Degree-level education or equivalent relevant experience
• Experience supporting digital projects, product delivery, or system implementation
• Knowledge of digital systems and technology solutions
• Strong organisational, analytical, and communication skills
• Experience using Microsoft Office applications (including Word, Excel, PowerPoint)
• Ability to manage multiple tasks and prioritise workload effectively
• Experience working collaboratively with stakeholders across different teams
  

Desirable

• Knowledge of project management methodologies such as PRINCE2
• Experience with digital configuration, system testing, and user training
• Understanding of change management and benefits realisation
• Familiarity with tools such as MS Project, Visio, or similar project tools
  

Key Skills

• Strong problem-solving and analytical ability
• Excellent written and verbal communication skills
• Ability to facilitate workshops and gather user requirements
• Strong stakeholder management and relationship-building skills
• Ability to work independently while contributing to a wider project team
• Methodical, organised approach to managing tasks and documentation
  

Working Environment

• Hybrid working model combining office and remote work
• Travel required between organisational sites when supporting projects
• Opportunity to work on complex digital transformation initiatives

If you'd be interested to learn more about the role, please apply by the 27^th of March to be considered.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.