Income Officer

Income Officer

Fully Remote Working

Full time, 37.5 hours per week

Working across a shift pattern between 08:00 - 22:00

£25,883 per annum

Fixed Term Contract till October 2026

Sellick Partnership Ltd are currently recruiting for an Income Officer to join a large housing provider to work on a fully remote basis

Daily duties of the Income Officer:

• Review rent and service charge accounts, contacting customers via phone or digital channels.
• Identify reasons for non‑payment and provide tailored support/advice.
• Handle sensitive conversations with resilience and empathy.
• Manage a caseload, offer benefit advice, discuss repayment options, and agree sustainable arrangements.
• Ensure customers understand actions required to resolve debt issues.

Essential requirements of the Income Officer:

• Previously worked within Social Housing
• Able to work a varied shift pattern between 8am and 10pm

If you are interested in the role of the Income Officer then please apply now or for more information contact Harry Rigby at the Sellick Partnership Derby office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.