Rent and Service Charge Officer

You are responsible for ensuring accuracy of rent increases in line with policies. You will represent the Finance team and be the main point of contact for rent, service charge, leases and reserve fund queries. You will provide an efficient and accurate finance service to all internal and external customers in line with policies and procedures

Duties and Responsibilities

• Prepare monthly lease payment schedules for review including annual lease increases in line with and lease agreements
• Calculation of annual rent increases for review in line with tenancy agreements and relevant policies
• Produce and issue increase notices to tenants and the relevant local authority
• Maintain the rent, service charge and lease spreadsheets ensuring data integrity
• Liaise with housing benefit, tenants or advocates to address any queries relating to increases
• Report, monitor and follow up on any increases awaiting housing benefit approval
• Undertake a 6 monthly review of all service charges, revising where applicable
• Assist the Finance Manager with the preparation of annual budgets including service charge and reserve fund budgets by property
• Assisting the Finance Manager in the preparation of quarterly forecasts
• To work in accordance with the requirement and standards specified in the Association's policies and procedures
• Working collaboratively with the maintenance, development and housing teams to ensure correct coding and monitoring of expenditure
• Process the weekly rent debit, preparing reconciliations across each element loaded into the finance system
• Responsible for the posting and reconciliation of income received in the housing and finance systems
• Responsible for raising and chasing of debt for void rent as advised by housing management
• Assist in the accurate recording and monitoring of service charges and sinking funds
• Assist in the accurate recording and monitoring of rents and leases
• Reconciling rent and service charge income to include void rent and sinking funds held on the balance sheet
• Good stakeholder management
• Produce ad-hoc financial reports for management reporting as required
• To provide cover for the Finance Assistant
• Assist with compiling files for audit

Corporate Responsibilities

• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility through identifying areas for service improvement.
• Work in line with EHA's purpose and core values with a commitment to equality diversity and inclusion
• Work in partnership with other managers/ colleagues/ teams to ensure that all resources are effectively deployed to ensure services are delivered and maintained to a high standard
• Undertake any additional learning and development considered relevant to the performance and duties of this post
• Participate fully in EHA's appraisal and personal development programme ensuring achievement of individual and team performance targets, service standards and organisation objectives
• Develop and comply with all EHA's policies and procedures
• Any other duties to reflect the changing workloads and priorities within EHA

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.