Managing Agents Officer

Job role - Managing Agents Officer

Location - Bracknell

Salary - £39400 per annum

Permanent position

Hours - 37 per week - Monday - Friday with agile working

Sellick Partnership Ltd are partnering a well-established housing association with the recruitment of a Managing Agents Officer to manage contractual relationships for third-party managing agents who provide services across the housing stocks portfolio.

Job Summary for the Managing Agents Officer

• You will be responsible for ensuring that third party services provided for buildings, schemes and communal areas across our portfolio are compliant with building safety and FRA regulations and reporting where issues are identified.
• Through scrutiny of charges and services ensure that third-party MA services offer value for money and provide customers with a quality management service.
• Provide property management services for the remainder of the legacy market Rent portfolio and homeownership schemes.

Key duties and responsibilities

• Inspect schemes and manage relationships and performance against service level agreement (SLA) with Managing Agents employed across the clients portfolio.
• Scrutinise costs and customer satisfaction across an area of operation.
• Review annual budget actual and estimate accounts provided by Managing Agents.
• Maintain the database of all third-party management agreements and update housing system with Managing Agent details as required.
• Ensure managing agents provide regular assurance of compliance with Building Safety, Fire Risk and Health and Safety regulation and provide follow up support for the Landlord Compliance team to recover information where not provided.
• Raise communal area repairs where defects are identified during inspections.
• Challenge and manage situations where service standards are not met.
• Complete and submit applications to the First-Tier tribunal on behalf of the client and their customers where challenge is needed on reasonability of costs, or service level failings, as required.
• Respond to enquiries about third party management arrangements to internal and external stakeholders.

Knowledge, skills and experience required

• Demonstrated experience of Estate management and inspections
• Demonstrated experience of providing housing management services to schemes and estates.
• Ability to read and interpret and service level agreements.
• Ability to understand the context housing associations operate in, and needs of social tenants and low-cost homeowners, and the relationship of Management Companies and MS services.
• Understand and apply knowledge of health & safety legislation and risk assessments in terms of building and estate inspection.
• Full driving licence with appropriate business insurance and/or ability to travel in a timely and efficient manner to visit customers and attend meetings in areas not covered by public transport.

If you think you are a good fit for the position or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.