People Services Operations Manager

Role: HR Shared Services Manager (Advisory)

Sector: Higher Education

Duration: Contract until 31^st July 2026

Location: Buckinghamshire

Salary: up to £55,755 - depending on experience

Sellick Partnership are currently recruiting for an experienced HR Shared Services Manager to join our public sector client on a fixed term contract until 31^st July 2026. This role is offered on a hybrid basis with a minimum of 1 day a week onsite.

The HR Shared Services Manager will lead the people/hr advisory support and administration teams to deliver service excellence to all colleagues across the organisation. The ideal candidate will act as the first line support and recruitment operations manager, this role supports the PS Hub leadership team in leading and managing the HR Shared Service operation.

The duties of the HR Shared Services Manager include:

• Leading, managing and developing a team of Team Managers to build and retain a highly engaged and capable team through the attraction, training and development of the necessary skilled professionals to meet business needs
• Actively managing the day-to-day operation of the Operational teams, ensuring key business targets, SLAs and KPIs are met to ensure the quality, credibility and legal and technical compliance of services provided
• Oversee workload allocation and capacity planning to ensure that customers are responded to efficiently and effectively via their preferred channel
• Communicate with individuals and with the team to share information and direction, to maximise productivity levels and quality standards
• Manage resource challenges, minimising absence and attrition wherever possible
• Ensuring that teams are skilled to complete employment changes and provide information, situational advice and guidance that is right first time and meets the needs of our customers
• Ensure end to end process documentation is up to date and maintained in a process library
• Continually develop and evolve the advisory service so that it remains effective and efficient, meeting the needs of our colleagues and organisation
• Supporting the Senior People services operations manager embed a culture of continuous improvement, to promote the ensure consistently high quality and efficient delivery of all employee lifecycle transactions and advice to agreed service levels
• Proactively contribute to regular evaluation and development of service standards to ensure operational excellence
• partnering with internal and external colleagues and stakeholders to promote learning and a strong business acumen amongst all team members
• Supporting with ongoing roll out of HR Systems and other Strategic projects
• Act as a point of escalation, exercising judgement and using initiative in dealing with complex issues, interpreting and applying procedures and guidelines to achieve the desired outcome in a manner proportionate to any associated risks.
• Supporting the Head of HRSS and Senior HR Operations manager in developing, producing and analysing data and performance MI.

The HR Shared Services Manager will ideally have:

• CIPD Level 7 qualified or equivalent, or qualified by experience
• Experience within higher education or wider public sector would be beneficial
• Experience in a HR Shared Service environment is essential
• Experience and expertise in leading and managing operational advisory teams in a HR Shared Services environment.
• Experience driving performance and service improvements through periods of change
• Strong analytical skills with the ability to utilise performance data and metrics to identify trends and areas for improvement

How to apply for the HR Shared Services Manager:

Our client is hoping to have the HR Shared Services Manager in the role as soon as possible, therefore if you believe your experience meets the criteria above, please contact Charlotte Broomfield by Tuesday 19^th August by calling the Derby office for Sellick Partnership or by submitted your CV directly.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.